Shipping Policy

Customer satisfaction is very important to us, and we understand that there may be delivery issues. Please note that the delivery date provided upon check-out is an estimated date and may vary. The delivery time will be determined after processing your order, verifying your payment method, and shipping. The actual delivery date cannot be guaranteed and is affected by factors beyond our control, including carrier or courier delays, supply chain issues, weather, transportation, etc. And other factors.

Will I receive the tracking number for the package?

Once you make the payment, the tracking number will be sent to you as soon as possible. Sometimes there may be additional delays beyond our control, such as postal delays or customs inspections. Thank you for your patience and understanding.

How Long Does It Take For The Order To Arrive After Shipment?

All orders will be processed and shipped through our many domestic and international warehouses as soon as possible, depending on the fastest shipping method available in your location. We usually need 1-3 working days to process and process your order, with a typical delivery time frame of 10-20 working days.

Postal delays are beyond our control. Other factors such as distance, customs, natural disasters, etc. may lead to further email delays. Tracking information, including the carrier, should be provided for each order. We are not responsible for any delays caused by transportation. If your package does not arrive, you are eligible for a refund or replacement. Please contact into@gukula.com Get more assistance in this matter.

What If My Order Is Lost During The Mailing Process?

If your order happens to be detained by customs, lost during transportation, or returned to us for any reason, we will support you! Once your package leaves our warehouse, postal services are no longer under our control. However, in this situation. Because the package is insured, if possible, we will send you a new package for priority shipping and full tracking. Please refer to our refund and return policy.

Delay

In some cases, delivery times may be longer than our policy requirements. If this is the case, please contact us as soon as possible, and we will make every effort to help you solve any situation that we can control.Please contact into@gukula.com