You are responsible for the shipping costs of returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive your replacement item may vary.

If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Please contact customer service at info@gukula.com for the return address.

Our return policy is 30 days. If 30 days have passed since your purchase, we are unfortunately unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Several types of items are excluded from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or hygiene products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:Gift cards、Downloadable software products、Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

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REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

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LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sanonlige.com

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EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gukula.com

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GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. A gift certificate will be mailed to you upon receipt of the returned item.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and notify them of your return.

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Please contact our Customer service at info@gukula.com to get the return address.